This is the privacy policy statement for Construction Insurance Online and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
To process your financial services referral request, Construction Insurance Online may collect your name, phone number, email address, postcode, and other details relevant to the type of service you are requesting.
This information is used to match you with a suitable financial services provider or lender. Construction Insurance Online, on behalf of Clark Family Pty Ltd, provides this information to one (and only one) of our trusted network of third-party partners (brokers, lenders, and insurers) so that they can contact you directly and provide the services you have requested.
We may also receive information from our broker, insurer, and lender partners, including updates or outcomes of your application, via secure electronic systems or APIs. This information is used solely for customer service, quality assurance, and compliance reporting.
If you do not provide the personal information we request, we may not be able to assist you with your referral or process your inquiry.
Disclosure of Personal Information
We may disclose your personal information to third-party providers, brokers, lenders, or service partners, some of whom may be located outside Australia. Where this occurs, we will take reasonable steps to ensure that these recipients handle your information in accordance with the APPs and maintain confidentiality and data security.
We require all third-party partners to comply with strict privacy and confidentiality obligations and to use your personal information only for the purpose of responding to your inquiry or providing the services you have requested.
Please note: Once you are referred to a third-party provider, their own privacy policy and terms will apply to any information you provide directly to them.
Cookies and Tracking Technologies
Construction Insurance Online uses cookies to record session information and understand visitor interactions, including which pages are viewed. Cookies help us enhance system performance, improve user experience, and avoid showing you the same promotional material repeatedly.
We may also use third-party advertising or analytics services that employ cookies, pixels, or web beacons to measure ad performance and deliver relevant content. These partners may collect anonymous information about your visits to this and other websites.
By continuing to use our website, you consent to our use of cookies, including those from third-party providers, for analytics and marketing purposes.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access (e.g., photocopying or postage).
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete, or misleading. We will respond to all access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing for security reasons.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
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The recent legal proceedings involving The Star Casino in Sydney have brought to light critical considerations for the construction insurance sector. The casino's lawsuit against Buildcorp Group over the installation of aluminium composite panels (ACPs) has underscored the complexities surrounding liability and insurance coverage in construction projects. - read more
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Australian homeowners are facing mounting financial pressures as home insurance premiums continue to rise, driven by a combination of inflationary trends and an uptick in extreme weather events. This escalation is not only straining household budgets but also raising concerns about the widening insurance protection gap across the nation. - read more
Registered building practitioners in New South Wales are facing a critical deadline to secure professional indemnity (PI) insurance by July 1, 2026, in accordance with the Design and Building Practitioners Act 2021. This legislation, which originally set a 2025 enforcement date, has been extended by 12 months to allow the industry additional time for preparation. - read more
The Australian construction sector is currently facing significant cost escalations, reminiscent of the challenges experienced during the COVID-19 pandemic. The ongoing conflict in the Middle East has led to substantial disruptions in global supply chains, resulting in soaring fuel prices and material shortages that are directly impacting builders across the nation. - read more
The Australian construction industry is a dynamic and essential part of the national economy. As it grows, so does the complexity and number of compliance requirements aimed at ensuring safety and sustainability. Among these is the critical area of insurance compliance, a cornerstone of risk management for any construction business. - read more
The NSW construction industry is approaching a major compliance milestone. From 1 July 2026, a registered building practitioner in NSW must be indemnified under an insurance policy for work they carry out in that capacity. This change sits within the broader compliance framework established under the Design and Building Practitioners Act 2020 (NSW) and supporting regulation, which have progressively lifted accountability standards across building and construction work in the state. - read more
Contract Works Insurance is a pivotal coverage for businesses in the construction industry. This type of insurance is designed to protect building works against damage or loss during construction. It bridges the gap between starting a project and completing it, providing financial security in case something unexpected occurs. Whether it's a fire, theft, weather damage, or accidental damage during building, Contract Works Insurance has you covered. - read more
Insurance compliance is a cornerstone of operating successfully within the construction industry. It ensures that businesses adhere to legal standards while safeguarding their projects and employees. Ignoring these obligations can result in hefty fines and damage to a company’s reputation. Thus, staying compliant is not just a legal duty but a smart business strategy. - read more
The construction industry is undergoing a digital transformation, embracing technology to streamline operations, enhance project management, and improve efficiency. As construction companies integrate digital tools, they also expose themselves to new cyber risks that were less of a concern in the past. - read more
Knowledgebase
Subrogation: An insurance carrier may reserve the "right of subrogation" in the event of a loss. This means that the company may choose to take action to recover the amount of a claim paid to a covered insured if the loss was caused by a third party.
